Local: All parcels will be shipped by Australia Post except for larger parcels, which will be shipped by Courier.
If customers are not available at time of delivery, parcels not left, will be available at the post office for collection. Please be aware of a calling card with courier deliveries.
Authority to Leave: With courier deliveries, parcels may be left at your address. We do not accept responsibility if a customer does not receive the parcel under these conditions, if the courier has left the parcel. Please let us know if you prefer this method.
Free Shipping: Orders over $200 will receive free shipping. (Australian customers only)
Damaged on Delivery: If parcels are received damaged, please contact us within 3 days, with photo verification, for us to follow up with freighting company.
Delivery Times: Times for delivery will vary depending on products and couriers. Some products can be shipped within 2-3 days. Other products eg tshirts (see Tshirt Info), may take 7-10 working days.
International Shipping: Parcels are shipped by Australia Post Airmail. Sending by Standard Mail has no tracking. For a little extra, we can send with tracking. Shipping is based on total weight & destination zone for order.
International Customs: Local customs & tax charges are the responsibility of the purchaser. We have no control over customs in your country and therefore cannot guarantee delivery hold ups through customs.
Returns & Exchanges: (See Refund Policy)
Payments: All prices quoted in Australian Dollars ($AUD). Prices include GST We accept Paypal, Visa, Mastercard, Amex & Direct Deposit. Payments are secured through Shopify payments.
Contact Us: For special requests, questions etc., please contact us via email.
Orders: When customers order several different products, shipping is calculated on the total weight of all goods combined, and not separate items, which will save you on freight.